Welcome to Rider Africa! At Rider Africa, your privacy is a top priority. We provide parcel delivery services that connect customers and drivers across Africa. This Privacy Policy explains how we collect, use, and safeguard your personal information while using our app.
This Privacy Policy is hosted on GitHub Pages for transparency and ease of access. You can always find the latest version at: https://riderafricaprivacypolicy.github.io/PrivacyPolicy/.
Summary of Key Points
- What personal information do we process? We collect personal information such as names, contact details, and location data when you use our app.
- Do we process sensitive information? No, we do not process sensitive personal information.
- How do we process your information? We use your information to provide and improve our services, communicate with you, and comply with legal requirements.
- Who do we share your information with? We may share your information with third-party service providers, including Firebase and Mapbox, to deliver our services.
- How do we keep your information safe? We implement security measures to protect your data but cannot guarantee 100% security.
- What are your rights? You can access, update, or delete your data at any time.
Table of Contents
- What Information Do We Collect?
- How Do We Process Your Information?
- When and With Whom Do We Share Your Personal Information?
- How Long Do We Keep Your Information?
- How Do We Keep Your Information Safe?
- What Are Your Privacy Rights?
- Controls for Do-Not-Track Features
- Regional Privacy Rights
- Updates to This Policy
- How to Contact Us
- How to Review, Update, or Delete Your Data
1. What Information Do We Collect?
We collect the following information:
Personal Information You Provide
- Names
- Phone numbers
- Email addresses
- Usernames and passwords
- Billing addresses
- EFT bank details and statements (if applicable)
- Driver’s license, car registration, national ID, and birth certificate (for driver accounts)
Automatically Collected Information
Location Data: We collect geolocation data using GPS. You can disable location tracking in your device settings, but certain app features may not work without it.
Mobile Device Access
We may request access to:
- Location: To calculate routes and match drivers to customers.
- Camera and Storage: For uploading documents or parcel images.
2. How Do We Process Your Information?
We process your data to:
- Create and manage user accounts.
- Provide, improve, and administer our services.
- Respond to user inquiries and provide customer support.
- Monitor app performance and prevent fraud.
- Comply with legal requirements.
3. When and With Whom Do We Share Your Personal Information?
We share data with trusted third-party service providers to deliver our services:
- Firebase Authentication: For user login and registration.
- Firebase Realtime Database and Storage: For securely storing user data.
- Mapbox: For real-time mapping and route optimization.
Other sharing scenarios include:
- Business Transfers: If we merge, sell assets, or are acquired, user data may be transferred to the new entity.
- Legal Obligations: When required by law or government authorities.
4. How Long Do We Keep Your Information?
We retain your personal data as long as necessary to:
- Provide our services.
- Comply with legal obligations (e.g., tax records).
- Resolve disputes or enforce agreements.
Data will be securely deleted or anonymized when no longer needed.
5. How Do We Keep Your Information Safe?
We use industry-standard encryption and security practices to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. What Are Your Privacy Rights?
You have the right to:
- Access and review your personal information.
- Request corrections to inaccuracies.
- Delete your account and personal data.
7. Controls for Do-Not-Track Features
Our app does not respond to Do-Not-Track (DNT) browser signals due to the lack of a universal standard for such features.
8. Regional Privacy Rights
South Africa (POPIA Compliance): Residents of South Africa can contact the Information Regulator for complaints or inquiries:
Email: enquiries@inforegulator.org.za
9. Updates to This Privacy Policy
We may update this policy periodically. Changes will be indicated by the "Last Updated" date, and significant updates will be communicated via email or app notifications.
10. How to Contact Us
If you have questions or concerns about this policy, you can contact us:
Email: raiderafrica@outlook.com
Address: 695 Vrede Rede, Swakopmund, Namibia